Privacy Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

I. Introduction & Scope

Welcome to x Fertility IVF Centre (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, and protect personal information through our website [Insert Website URL] (“Website”). This Privacy Policy applies to our Computer Resources (website URL and subdomains, mobile apps, and other software/tools) and to our Services—medical/fertility services (IVF, IUI, etc.) used by users (“you”, “your”, “users”).

II. Governing Law & Compliance

We comply with:

  • Information Technology Act, 2000 (Section 43A)
  • IT (Reasonable Security Practices & SPDI) Rules, 2011
  • Aadhaar Act, 2016 and relevant Aadhaar Regulations (Sharing, Authentication, Offline Verification)
III. Consent & Accuracy

By using our Services or providing data, you agree to this Policy and explicitly consent to collection/use/sharing of your data, including SPDI and Aadhaar where voluntarily submitted. You guarantee the accuracy of information and must inform us of changes via [Insert Email]. If you withhold consent, please refrain from using our Services.

IV. Definitions

- Personal Information: name, contact details, DOB, login ID, usage and behavioural data.

- SPDI: Health records, fertility history, prescriptions, financial/billing, Pan, Aadhaar, biometric/genetic data, etc.

V. Information We Collect
  1. Personal Info: name, DOB, contact, ID (optional), login credentials, usage patterns, voluntarily provided info.
  2. SPDI: health/medical/lab/billing, biometric/genetic/Aadhaar/PAN, emergency contacts.
  3. Technical & Usage Data: IP, device/browser, time stamps, cookie analytics.
VI. Collection Methods
  • Forms (appointments, registration)
  • Communications (calls, chat, email)
  • Embedded tools (cookies, chats, payment apps)
  • In-clinic submissions (medical forms, scans)
VII. Purposes of Use
  • Provide healthcare services and customer support
  • Billing, identity verification, dispute resolution
  • Internal analytics, service improvement, profiling
  • Marketing communications (with consent–SMS, email, WhatsApp)
  • Research, statistical analysis, business intelligence
  • Safety measures (e.g., health emergencies)
  • Legal/regulatory compliance, audits, acquisitions, restructuring
VIII. Sharing & Transfers

We do not sell/rent data, but may share with:

  • Healthcare providers and partners
  • Payment, insurance, tech vendors
  • IT services, cloud providers
  • Affiliates and acquirers
  • Courts, regulators, law enforcement
  • For safety/protection reasons

    • All recipients must adhere to confidentiality and GDPR-equivalent standards. We may transfer data internationally under contractual safeguards.

IX. Data Retention & Deletion

Data is retained for as long as needed, including a minimum of three years post last use or as required by law. When no longer needed, data will be safely anonymized or destroyed.

X. Security Measures

We implement technical and organizational safeguards—encryption, access controls, audits—commensurate to data risk and industry best practices.

XI. User Rights & Controls

You may access, update, correct, withdraw consent, or request deletion of your data (subject to legal constraints). Contact our Patient Relationship/Centre Manager or info@kimsfertility.com.

XII. Cookies & Tracking

We use cookies for functionality and analytics. You may disable cookies via your browser settings. Third-party cookies (e.g., ads) may be used. We do not honor “Do Not Track” signals due to absence of standardized response mechanisms.

XIII. Children’s Privacy

Our Services are intended for those 18+. We do not knowingly gather data from minors without guardian consent.

XIV. Third-Party Links

Our Services may contain links to third-party sites with no affiliation or endorsement. Review their privacy Terms independently.

XV. Grievance Redressal

Grievance Officer:

Name: Lavanya

Email:

Phone:

Address:

We will acknowledge and resolve grievances within 30 days of receipt, per IT Rules, 2011.

XVI. Miscellaneous
  • Headings are for convenience—no legal effect.
  • The word “including” is non-exhaustive.
  • This Policy is read in conjunction with our Terms of Service ([URL]).
  • We reserve the right to change/modify this Policy at any time and publish updates with revised date.